What is NPS®?

NPS stands for Net Promoter Score, or sometimes, Net Promoter System.

It's a system that is used to gauge customer (or user, guest, employee) loyalty.

This system is quite popular with more than two thirds of Fortune 1000 companies using it.

Calculated based on responses to a single question, "How likely is it that you would recommend our company/product/service to a friend or colleague?", the scoring is most often based on a 0 to 10 scale.

By identifying who your promoters, passives and detractors are, it helps you focus.

This makes it really versatile. You can use it to:

• 📣 Make special offers and win back people that are — kind of — meh about your services.
• 😱 Identify problems before they get out of hand.
• 🙏 Ask for small favors from people that rave about you. Like tweeting about their experiences.

And more. It's really up to your imagination!

So start using NPS with TinyNPS for free and see for yourself 😊